HAVE A CONCERN? BELOW WE MAY ANSWER YOUR QUESTION.
DOES TIALE COLLECTION HAVE A RETURN OR EXCHANGE POLICY?
THERE WILL BE NO REFUNDS OR EXCHANGES.
ALL SALES ARE FINAL. BE SURE TO SELECT YOUR PURCHASE 100% CONFIDENTLY.
HOW LONG IS PROCESSING AND SHIPPING AND HOW IS MY PACKAGE BEING SENT?
ALL OF OUR ORDERS ARE SHIPPED VIA USPS PRIORITY.
PROCESSING IS WHEN WE PREPARE YOUR ORDER WHICH COULD TAKE 1-2 BUSINESS DAYS AND SHIPPING IS WHEN USPS SHIPS OFF YOUR ORDER WHICH TAKES 1-5 BUSINESS DAYS.
NOTE: PROCESSING IS ONLY ON WEEKDAYS (MONDAY THROUGH FRIDAY).
HOW DO I PICK UP OR RECEIVE A DROP OFF ORDER?
TEXT US AT (800) 414-8013 OR SEND US AN EMAIL TO ORDERS@TIALECOLLECTION.COM
WHEN CHOOSING THE PICK UP OPTION A TEAM MEMBER WILL MEET WITH YOU TO PROVIDE YOU WITH YOUR PACKAGE. WHEN CHOOSING THE DROP OFF OPTION YOU WILL BE ASKED TO PROVIDE US WITH A LOCATION TO DROP OFF THE ORDER.
WE ASK THAT YOU STAY WITHIN A SPECIFIC MILE RADIUS. SO IF YOU ARE NOT WITHIN THAT RADIUS, WE WILL ASK THAT YOU MEET US SOMEWHERE CONVENIENT.
DO I RECEIVE A TRACKING NUMBER?
YES, AFTER YOUR ORDER IS SENT OUT THE TRACKING NUMBER WILL BE SENT TO YOUR EMAIL THAT YOU PROVIDE TO US.
HOW DO I KEEP IN TOUCH IF I HAVE A QUESTION?
YOU CAN REACH US ON OUR "CONTACT US" PAGE OR YOU CAN SEND AN EMAIL TO INFO@TIALECOLLECTION.COM.
ALL QUESTIONS AND CONCERNS WILL BE ANSWERED WITHIN 24 HOURS.
EYELASHES
HOW LONG WILL MY EYELASHES LAST?
EYELASHES CAN LAST UP TO 25-30 WEARS BASED ON CARE.
HOW DO I CLEAN MY EYELASHES?
STEP 1: REMOVE ALL ADHESIVE FROM LASH STRIP.
STEP 2: DIP EYELASHES IN WATER. (OPTIONAL)
STEP 3: APPLY EYELASH CLEANSER TO DRY OR WET EYELASHES.
STEP 4: USING SPOOLIE OR CLEANSER BRUSH, GENTLY BRUSH THROUGH YOUR EYELASHES.
STEP 5: RINSE EYELASHES TO REMOVE CLEANSER.
STEP 6: BRUSH THROUGH EYELASHES WITH SPOOLIE.
STEP 7: SET ASIDE TO DRY.
WHAT TYPE OF EYELASHES ARE OFFERED?
MINK FUR EYELASHES
WHAT LENGTH IS OFFERED?
16MM & 20MM